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Owen Owner
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Riley Support

Support Specialist - Manager: Sarah Manager

Estimated lost utilisation value

36 hours 25 minutes recorded lost time · USD 5,462.50

Historic accountability

Recurring pattern needs attention

The same accountability issue has appeared across at least three distinct check-ins. Review the pattern and the manager response.

2026-09-25 to 2026-10-24

Recurring pattern needs attention
Observations reviewed
31
Clear
0
Need attention
31
Recurring issues
2

What needs action

Issues and recurring patterns are shown before general history. Manager responses are included where they were recorded.

Improvement opportunity

31 occurrences · most recent 2026-10-23

High · Recurring

Latest reason: Unplanned support interruptions displaced scheduled follow-up.

Latest manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Under utilisation target

21 occurrences · most recent 2026-10-23

High · Recurring

Latest reason: Unplanned support interruptions displaced scheduled follow-up.

Latest manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Recent accountability history

The newest observations appear first, with the reason and manager action surfaced before the underlying report.

2026-10-23 · End-of-day check-in
High priority
Improvement opportunityUnder utilisation target

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

2026-10-23 · Midday check-in
High priority
Improvement opportunity

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

2026-10-22 · End-of-day check-in
High priority
Improvement opportunityUnder utilisation target

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

2026-10-22 · Midday check-in
High priority
Improvement opportunity

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

2026-10-21 · End-of-day check-in
High priority
Improvement opportunityUnder utilisation target

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

2026-10-21 · Midday check-in
High priority
Improvement opportunity

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

2026-10-20 · End-of-day check-in
High priority
Improvement opportunityUnder utilisation target

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

2026-10-20 · Midday check-in
High priority
Improvement opportunity

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

2026-10-19 · End-of-day check-in
High priority
Improvement opportunityUnder utilisation target

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

2026-10-19 · Midday check-in
High priority
Improvement opportunity

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Open accountability summary

Detailed statistics
Observations
31
Clear
0
Needed attention
31
Total issues
52