Insights

Reviews needing attention

191/223

Each employee / manager / check-in counted once

Issue rate

85.7%

Reviews with one or more issues

Recurring issues

15

3+ distinct reviews in this period

Issues with an action recorded

419/419

Recorded responses; completion is not tracked

Recurring problems to follow up

Detailed people trends →

Missed accountability · 32 distinct reviews

High

Improvement opportunity · 32 distinct reviews

High

Missed accountability · 32 distinct reviews

High

Improvement opportunity · 32 distinct reviews

High

Missed accountability · 32 distinct reviews

High

Improvement opportunity · 32 distinct reviews

High

Improvement opportunity · 32 distinct reviews

High

Improvement opportunity · 32 distinct reviews

High

Improvement opportunity · 31 distinct reviews

High

Under utilisation target · 22 distinct reviews

High

Under utilisation target · 22 distinct reviews

High

Under utilisation target · 22 distinct reviews

High

Under utilisation target · 22 distinct reviews

High

Under utilisation target · 22 distinct reviews

High

Under utilisation target · 22 distinct reviews

High

Change and reporting coverage

Unchanged issue rate among recorded reviews. Compare the people and reporting coverage before judging improvement.

Measure	This period	Previous period
Employee reviews	223	154
Reviews needing attention	191	132
Issue rate per review	85.7%	85.7%
Completed / expected check-ins	20/20	No monitored check-ins

Comparison: 2026-08-25 to 2026-09-23. Current periods stop at the sample reporting date; the previous period covers the same elapsed days where available.

Check-in coverage uses issued obligations only. Earlier reports can exist without a monitored obligation.

Monthly utilisation

2026-09-24 to 2026-10-23 · End-of-day reviews

Estimated lost utilisation value
236 hours 32 minutes recorded lost time · USD 35,480.00

By manager

Name	Lost time and estimated value
Sarah Manager	236 hours 32 minutes recorded lost time · USD 35,480.00
Owen Owner	0 minutes recorded lost time · USD 0.00

By employee

Name	Lost time and estimated value
Jordan Support	42 hours 20 minutes recorded lost time · USD 6,350.00
Alex Support	40 hours 36 minutes recorded lost time · USD 6,090.00
Sam Support	39 hours 24 minutes recorded lost time · USD 5,910.00
Robin Support	38 hours 52 minutes recorded lost time · USD 5,830.00
Riley Support	38 hours 4 minutes recorded lost time · USD 5,710.00
Casey Support	37 hours 16 minutes recorded lost time · USD 5,590.00
Sarah Manager	0 minutes recorded lost time · USD 0.00

Recorded reasons and manager actions

Sam Support · 2026-10-23

Lost utilised time: 1 hour 15 minutes
Estimated lost utilisation value: USD 187.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-23

Lost utilised time: 43 minutes
Estimated lost utilisation value: USD 107.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-23

Lost utilised time: 51 minutes
Estimated lost utilisation value: USD 127.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-23

Lost utilised time: 1 hour 23 minutes
Estimated lost utilisation value: USD 207.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-23

Lost utilised time: 59 minutes
Estimated lost utilisation value: USD 147.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-23

Lost utilised time: 35 minutes
Estimated lost utilisation value: USD 87.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-22

Lost utilised time: 1 hour 7 minutes
Estimated lost utilisation value: USD 167.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-22

Lost utilised time: 35 minutes
Estimated lost utilisation value: USD 87.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-22

Lost utilised time: 43 minutes
Estimated lost utilisation value: USD 107.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-22

Lost utilised time: 1 hour 15 minutes
Estimated lost utilisation value: USD 187.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-22

Lost utilised time: 51 minutes
Estimated lost utilisation value: USD 127.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-22

Lost utilised time: 1 hour 23 minutes
Estimated lost utilisation value: USD 207.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-21

Lost utilised time: 58 minutes
Estimated lost utilisation value: USD 145.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-21

Lost utilised time: 1 hour 22 minutes
Estimated lost utilisation value: USD 205.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-21

Lost utilised time: 34 minutes
Estimated lost utilisation value: USD 85.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-21

Lost utilised time: 1 hour 6 minutes
Estimated lost utilisation value: USD 165.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-21

Lost utilised time: 42 minutes
Estimated lost utilisation value: USD 105.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-21

Lost utilised time: 1 hour 14 minutes
Estimated lost utilisation value: USD 185.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-20

Lost utilised time: 50 minutes
Estimated lost utilisation value: USD 125.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-20

Lost utilised time: 1 hour 14 minutes
Estimated lost utilisation value: USD 185.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-20

Lost utilised time: 1 hour 22 minutes
Estimated lost utilisation value: USD 205.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-20

Lost utilised time: 58 minutes
Estimated lost utilisation value: USD 145.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-20

Lost utilised time: 34 minutes
Estimated lost utilisation value: USD 85.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-20

Lost utilised time: 1 hour 6 minutes
Estimated lost utilisation value: USD 165.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-19

Lost utilised time: 41 minutes
Estimated lost utilisation value: USD 102.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-19

Lost utilised time: 1 hour 5 minutes
Estimated lost utilisation value: USD 162.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-19

Lost utilised time: 1 hour 13 minutes
Estimated lost utilisation value: USD 182.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-19

Lost utilised time: 49 minutes
Estimated lost utilisation value: USD 122.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-19

Lost utilised time: 1 hour 21 minutes
Estimated lost utilisation value: USD 202.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-19

Lost utilised time: 57 minutes
Estimated lost utilisation value: USD 142.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-16

Lost utilised time: 2 hours 22 minutes
Estimated lost utilisation value: USD 355.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-16

Lost utilised time: 1 hour 50 minutes
Estimated lost utilisation value: USD 275.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-16

Lost utilised time: 1 hour 58 minutes
Estimated lost utilisation value: USD 295.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-16

Lost utilised time: 2 hours 30 minutes
Estimated lost utilisation value: USD 375.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-16

Lost utilised time: 2 hours 6 minutes
Estimated lost utilisation value: USD 315.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-16

Lost utilised time: 1 hour 42 minutes
Estimated lost utilisation value: USD 255.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-15

Lost utilised time: 2 hours 13 minutes
Estimated lost utilisation value: USD 332.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-15

Lost utilised time: 1 hour 41 minutes
Estimated lost utilisation value: USD 252.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-15

Lost utilised time: 1 hour 49 minutes
Estimated lost utilisation value: USD 272.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-15

Lost utilised time: 2 hours 21 minutes
Estimated lost utilisation value: USD 352.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-15

Lost utilised time: 1 hour 57 minutes
Estimated lost utilisation value: USD 292.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-15

Lost utilised time: 2 hours 29 minutes
Estimated lost utilisation value: USD 372.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-14

Lost utilised time: 2 hours 5 minutes
Estimated lost utilisation value: USD 312.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-14

Lost utilised time: 2 hours 29 minutes
Estimated lost utilisation value: USD 372.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-14

Lost utilised time: 1 hour 41 minutes
Estimated lost utilisation value: USD 252.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-14

Lost utilised time: 2 hours 13 minutes
Estimated lost utilisation value: USD 332.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-14

Lost utilised time: 1 hour 49 minutes
Estimated lost utilisation value: USD 272.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-14

Lost utilised time: 2 hours 21 minutes
Estimated lost utilisation value: USD 352.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-13

Lost utilised time: 1 hour 56 minutes
Estimated lost utilisation value: USD 290.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-13

Lost utilised time: 2 hours 20 minutes
Estimated lost utilisation value: USD 350.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-13

Lost utilised time: 2 hours 28 minutes
Estimated lost utilisation value: USD 370.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-13

Lost utilised time: 2 hours 4 minutes
Estimated lost utilisation value: USD 310.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-13

Lost utilised time: 1 hour 40 minutes
Estimated lost utilisation value: USD 250.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-13

Lost utilised time: 2 hours 12 minutes
Estimated lost utilisation value: USD 330.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-12

Lost utilised time: 1 hour 48 minutes
Estimated lost utilisation value: USD 270.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-12

Lost utilised time: 2 hours 12 minutes
Estimated lost utilisation value: USD 330.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-12

Lost utilised time: 2 hours 20 minutes
Estimated lost utilisation value: USD 350.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-12

Lost utilised time: 1 hour 56 minutes
Estimated lost utilisation value: USD 290.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-12

Lost utilised time: 2 hours 28 minutes
Estimated lost utilisation value: USD 370.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-12

Lost utilised time: 2 hours 4 minutes
Estimated lost utilisation value: USD 310.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-09

Lost utilised time: 2 hours 18 minutes
Estimated lost utilisation value: USD 345.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-09

Lost utilised time: 1 hour 46 minutes
Estimated lost utilisation value: USD 265.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-09

Lost utilised time: 1 hour 54 minutes
Estimated lost utilisation value: USD 285.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-09

Lost utilised time: 2 hours 26 minutes
Estimated lost utilisation value: USD 365.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-09

Lost utilised time: 2 hours 2 minutes
Estimated lost utilisation value: USD 305.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-09

Lost utilised time: 1 hour 38 minutes
Estimated lost utilisation value: USD 245.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-08

Lost utilised time: 2 hours 10 minutes
Estimated lost utilisation value: USD 325.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-08

Lost utilised time: 1 hour 38 minutes
Estimated lost utilisation value: USD 245.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-08

Lost utilised time: 1 hour 46 minutes
Estimated lost utilisation value: USD 265.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-08

Lost utilised time: 2 hours 18 minutes
Estimated lost utilisation value: USD 345.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-08

Lost utilised time: 1 hour 54 minutes
Estimated lost utilisation value: USD 285.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-08

Lost utilised time: 2 hours 26 minutes
Estimated lost utilisation value: USD 365.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-07

Lost utilised time: 2 hours 1 minute
Estimated lost utilisation value: USD 302.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-07

Lost utilised time: 2 hours 25 minutes
Estimated lost utilisation value: USD 362.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-07

Lost utilised time: 1 hour 37 minutes
Estimated lost utilisation value: USD 242.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-07

Lost utilised time: 2 hours 9 minutes
Estimated lost utilisation value: USD 322.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-07

Lost utilised time: 1 hour 45 minutes
Estimated lost utilisation value: USD 262.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-07

Lost utilised time: 2 hours 17 minutes
Estimated lost utilisation value: USD 342.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-06

Lost utilised time: 1 hour 53 minutes
Estimated lost utilisation value: USD 282.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-06

Lost utilised time: 2 hours 17 minutes
Estimated lost utilisation value: USD 342.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-06

Lost utilised time: 2 hours 25 minutes
Estimated lost utilisation value: USD 362.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-06

Lost utilised time: 2 hours 1 minute
Estimated lost utilisation value: USD 302.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-06

Lost utilised time: 1 hour 37 minutes
Estimated lost utilisation value: USD 242.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-06

Lost utilised time: 2 hours 9 minutes
Estimated lost utilisation value: USD 322.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-05

Lost utilised time: 1 hour 44 minutes
Estimated lost utilisation value: USD 260.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-05

Lost utilised time: 2 hours 8 minutes
Estimated lost utilisation value: USD 320.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-05

Lost utilised time: 2 hours 16 minutes
Estimated lost utilisation value: USD 340.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-05

Lost utilised time: 1 hour 52 minutes
Estimated lost utilisation value: USD 280.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-05

Lost utilised time: 2 hours 24 minutes
Estimated lost utilisation value: USD 360.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-05

Lost utilised time: 2 hours
Estimated lost utilisation value: USD 300.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-02

Lost utilised time: 2 hours 15 minutes
Estimated lost utilisation value: USD 337.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-02

Lost utilised time: 1 hour 43 minutes
Estimated lost utilisation value: USD 257.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-02

Lost utilised time: 1 hour 51 minutes
Estimated lost utilisation value: USD 277.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-02

Lost utilised time: 2 hours 23 minutes
Estimated lost utilisation value: USD 357.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-02

Lost utilised time: 1 hour 59 minutes
Estimated lost utilisation value: USD 297.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-02

Lost utilised time: 1 hour 35 minutes
Estimated lost utilisation value: USD 237.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-10-01

Lost utilised time: 2 hours 6 minutes
Estimated lost utilisation value: USD 315.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-10-01

Lost utilised time: 1 hour 34 minutes
Estimated lost utilisation value: USD 235.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-10-01

Lost utilised time: 1 hour 42 minutes
Estimated lost utilisation value: USD 255.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-10-01

Lost utilised time: 2 hours 14 minutes
Estimated lost utilisation value: USD 335.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-10-01

Lost utilised time: 1 hour 50 minutes
Estimated lost utilisation value: USD 275.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-10-01

Lost utilised time: 2 hours 22 minutes
Estimated lost utilisation value: USD 355.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-09-30

Lost utilised time: 1 hour 58 minutes
Estimated lost utilisation value: USD 295.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-09-30

Lost utilised time: 2 hours 22 minutes
Estimated lost utilisation value: USD 355.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-09-30

Lost utilised time: 1 hour 34 minutes
Estimated lost utilisation value: USD 235.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-09-30

Lost utilised time: 2 hours 6 minutes
Estimated lost utilisation value: USD 315.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-09-30

Lost utilised time: 1 hour 42 minutes
Estimated lost utilisation value: USD 255.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-09-30

Lost utilised time: 2 hours 14 minutes
Estimated lost utilisation value: USD 335.00

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-09-29

Lost utilised time: 1 hour 49 minutes
Estimated lost utilisation value: USD 272.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-09-29

Lost utilised time: 2 hours 13 minutes
Estimated lost utilisation value: USD 332.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-09-29

Lost utilised time: 2 hours 21 minutes
Estimated lost utilisation value: USD 352.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-09-29

Lost utilised time: 1 hour 57 minutes
Estimated lost utilisation value: USD 292.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-09-29

Lost utilised time: 1 hour 33 minutes
Estimated lost utilisation value: USD 232.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-09-29

Lost utilised time: 2 hours 5 minutes
Estimated lost utilisation value: USD 312.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-09-28

Lost utilised time: 1 hour 41 minutes
Estimated lost utilisation value: USD 252.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-09-28

Lost utilised time: 2 hours 5 minutes
Estimated lost utilisation value: USD 312.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-09-28

Lost utilised time: 2 hours 13 minutes
Estimated lost utilisation value: USD 332.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-09-28

Lost utilised time: 1 hour 49 minutes
Estimated lost utilisation value: USD 272.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-09-28

Lost utilised time: 2 hours 21 minutes
Estimated lost utilisation value: USD 352.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-09-28

Lost utilised time: 1 hour 57 minutes
Estimated lost utilisation value: USD 292.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-09-25

Lost utilised time: 2 hours 11 minutes
Estimated lost utilisation value: USD 327.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-09-25

Lost utilised time: 1 hour 39 minutes
Estimated lost utilisation value: USD 247.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-09-25

Lost utilised time: 1 hour 47 minutes
Estimated lost utilisation value: USD 267.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-09-25

Lost utilised time: 2 hours 19 minutes
Estimated lost utilisation value: USD 347.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-09-25

Lost utilised time: 1 hour 55 minutes
Estimated lost utilisation value: USD 287.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-09-25

Lost utilised time: 1 hour 31 minutes
Estimated lost utilisation value: USD 227.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Sam Support · 2026-09-24

Lost utilised time: 2 hours 3 minutes
Estimated lost utilisation value: USD 307.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Robin Support · 2026-09-24

Lost utilised time: 1 hour 31 minutes
Estimated lost utilisation value: USD 227.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Riley Support · 2026-09-24

Lost utilised time: 1 hour 39 minutes
Estimated lost utilisation value: USD 247.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Jordan Support · 2026-09-24

Lost utilised time: 2 hours 11 minutes
Estimated lost utilisation value: USD 327.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Casey Support · 2026-09-24

Lost utilised time: 1 hour 47 minutes
Estimated lost utilisation value: USD 267.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Alex Support · 2026-09-24

Lost utilised time: 2 hours 19 minutes
Estimated lost utilisation value: USD 347.50

Manager: Sarah Manager

Why: Unplanned support interruptions displaced scheduled follow-up.

Manager action: Assign a triage owner and review unresolved interruptions at the next check-in.

Review accountability summary

Lost utilisation value is an estimate from recorded end-of-day lost time and the hourly value saved with each report. Currencies are kept separate.